This Privacy Policy explains what information scatter app collects from players in the Philippines, how it is used, and how we keep it secure. By registering an account, you agree to the practices described on this page.
We only gather the data we genuinely need to run your account, process payments, and keep the platform safe for everyone in the Philippines.
When you create an account on scatter app, we collect your full name, date of birth, email address, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old, which is mandatory for all players in the Philippines. Your date of birth is cross-checked during the identity verification process and is never shared with other players. We store this data securely and use it solely for account management and regulatory compliance purposes. If any of your registration details change, you are responsible for updating them through your account settings or by contacting our support team promptly.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your nominated payment method details and transaction history within the platform. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records are retained for a period required by applicable financial regulations in the Philippines and are used for dispute resolution, fraud prevention, and audit purposes. You can review your own transaction history at any time through your account dashboard. Any suspicious transaction activity will trigger an internal review, and we may request additional verification documents before releasing funds.
When you access scatter app from your mobile browser or any other device, we automatically collect technical data such as your IP address, device type, operating system, browser version, and session timestamps. This information helps us optimise the platform for the devices most commonly used by players in the Philippines and allows us to detect unusual login patterns that may indicate unauthorised access. Usage data — including which games you play, how long sessions last, and which features you interact with — is analysed in aggregate to improve the overall platform experience. We do not use this data to build individual behavioural profiles for advertising purposes. All device and usage data is handled in accordance with the data minimisation principle, meaning we only retain what is necessary for the stated purposes.
If you contact our support team through any available channel, we retain a record of that communication, including the content of your messages and any attachments you provide. This allows us to track the progress of your query, maintain consistency across follow-up interactions, and improve the quality of our support service over time. Communication records are stored securely and are accessible only to authorised support staff who need them to resolve your issue. We may also send you service-related notifications — such as account security alerts or updates to our policies — to the email address registered on your account. You cannot opt out of essential service communications, but you may manage preferences for any optional platform updates through your account settings.
Every piece of information we hold serves a specific, legitimate purpose — from keeping your account secure to meeting our obligations under Philippine regulations.
Your data is used to verify your identity at login, detect suspicious activity, and protect your account from unauthorised access. We monitor login patterns and flag anomalies for review to keep your balance and personal information safe at all times.
Transaction data is used exclusively to process your deposits and withdrawals in PHP, verify payment ownership, and resolve any disputes that may arise. We do not use your payment details for any purpose beyond what is necessary to complete your requested transaction.
Aggregated usage data helps us understand how players in the Philippines interact with the platform so we can improve navigation, game availability, and mobile performance. No individual player is singled out in this analysis — all insights are drawn from anonymised, collective data sets.
We are required by applicable Philippine regulations to retain certain records for a defined period and to conduct identity verification checks. Your data enables us to meet these obligations and to cooperate with any lawful requests from regulatory authorities when required.
Gameplay data is used to support our Responsible Gaming commitments, including identifying patterns that may indicate harmful gambling behaviour and applying appropriate safeguards such as deposit limits or cooling-off periods when necessary.
Support communication records allow our team to provide consistent, informed assistance whenever you reach out. Having a history of your previous interactions means you never have to repeat yourself, and our team can resolve issues more efficiently on your behalf.
You have clear rights over the personal data we hold about you. Here is a straightforward summary of what you can request and how to exercise those rights.
You have the right to request a copy of the personal data that scatter app holds about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe after verifying your identity. Your access request should be submitted through our support team using the contact details available on the platform. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for repetitive or excessive requests. This right allows you to check that your information is accurate and being used appropriately.
If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it without undue delay. Some details — such as your registered name or date of birth — may require supporting documentation before we can make changes, to ensure the integrity of our identity verification process. You can initiate a correction request by contacting our support team and providing the relevant updated information. We will confirm once the correction has been applied to your account. Keeping your data accurate helps ensure smooth processing of transactions and communications.
In certain circumstances, you may request that we delete your personal data — for example, if you close your account and there is no longer a legal basis for us to retain it. Please note that some data must be kept for a minimum period under Philippine financial and gaming regulations, even after account closure, and erasure requests cannot override these legal retention obligations. Where erasure is possible, we will action your request promptly and confirm the deletion in writing. Requests for erasure should be submitted through our support team along with your account details for verification. We will inform you if any portion of your data cannot be deleted and explain the reason why.
You have the right to object to certain types of data processing, particularly where processing is based on our legitimate interests rather than a strict legal obligation. If you believe that a specific use of your data is causing you harm or is not justified, you can raise an objection with our support team and we will review it carefully. We will either cease the processing in question or provide you with a clear explanation of why we are required to continue. Your objection will be handled respectfully and without any negative impact on your account standing. For questions about how to exercise this right, our FAQ page provides additional guidance.
We do not sell your personal information. Sharing only happens when it is strictly necessary to operate the platform or comply with the law.
We work with carefully selected third-party service providers — such as payment processors and identity verification partners — who assist in the day-to-day operation of the platform. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. They are not allowed to use your information for their own marketing or to pass it on to other parties. We review our service provider relationships regularly to ensure ongoing compliance with our data protection standards. Any provider that fails to meet our requirements is removed from our operations immediately.
In some cases, we are legally required to share certain data with Philippine regulatory bodies, law enforcement agencies, or other authorities acting under a lawful mandate. We will only disclose the minimum amount of information necessary to satisfy the legal requirement and will not volunteer data beyond what is specifically requested. Where permitted by law, we will notify you if your data has been requested by an authority. We take these obligations seriously and handle all such disclosures with the utmost care and discretion. Our legal team reviews every such request before any data is released to ensure it is valid and proportionate.
If you have any questions about how scatter app handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers to common privacy questions.